Privacy Policy
Colony IT Solutions LLC is committed to protecting the privacy of those who access our website(s): www.colonyits.com | www.colonyitsolutions.com | and any of our other affiliated subdomains.
This policy contains information about how we collect and use data obtained from users of our websites and our affiliated subdomains.
Should you have any questions regarding this Policy, or the information contained herein, you can email your inquiry to info@colonyits.com and we will respond as promptly as we are able.
Your acceptance of this Privacy Policy is deemed to occur each time that you access our websites or our affiliated subdomains. If you do not accept or agree with this Privacy Policy, you must stop accessing our websites and affiliated subdomains.
This Privacy Policy is governed by and construed in accordance with the laws of the Commonwealth of Massachusetts.
What type of information do we collect about you?
When accessing our site(s) the following information may be collected:
Passive Technical Data, such as IP address, browser details, device/OS information, referring URL information, internal pages visited, time spent accessing internal pages, click patterns, cookies, pixel tags, analytics identifiers, and approximate geolocation data via IP address.
Data Provided via User Input, such as name, email, phone number, company name, job title, company size, message content, consent to contact, or any other data collected using legitimate forms published on our website(s) or affiliated subdomains.
Data Provided via Communication Channels, such as data from phone audio (you will be notified verbally or via automated message before recording begins), data from emails sent to us, content from text messages sent to us, content from support tickets submitted to us, and any other legitimate communication channel established and maintained by Colony IT Solutions.
How is this information collected?
Information is collected both actively from user input, user communications, and passively through technical session data, communication logs, and access reports.
How will we use the information about you?
Information collected from you will be used exclusively for the following purposes: responding to inquiries, marketing communications (with consent), providing quotes or proposals, delivering goods or services, maintaining service records, relevant automated notifications, to analyze performance and functionality of our website(s) and subdomains, to protect against unauthorized access to our website(s) and subdomains, and to prevent misuse or malicious online activity on our website(s) and subdomains.
We do not share the information we collect with third parties for any purpose other than our own internal use. We do not authorize any third-party vendor or service provider we work with to use, share, or sell the data we collect and store on their systems. However, we are subject to the policies and procedures of our vendors. Should we discover that unreasonable data-sharing practices are taking place, we will take reasonable remedial action — including requesting that the practice cease or transitioning to a provider with more agreeable data policies.
How do we store this data?
We store your data using secure servers maintained by providers we have deemed trustworthy. We evaluate the data policies of all vendors, third parties, and hosting providers that we use. All services used to store data require authentication and authorization and have controls in place to prevent unauthorized access. Security controls include encryption of data in transit and at rest, multi-factor authentication for administrative access, and regular access reviews.
Cookies?
Cookies are small text files that are placed on your computer to collect standard internet log information and visitor session data. This data is used to track a visitor’s use of the website and to compile reports on website activity.
We do not require that you allow cookies from our site to be stored on the devices you use to access our website(s) and affiliated subdomains. However, please be aware that our site(s) may not work properly if you disallow cookies.
Marketing Emails
We gather statistics around email opening and clicks using industry-standard technologies to help us monitor and improve our emails. Your email address, name, and any other information you provide are held in strict confidence.
You may unsubscribe at any time by clicking the “unsubscribe” link on any email received, or by contacting info@colonyits.com.
Access to your information and correction
You have the right to request a copy of the information we hold about you. You may ask us to correct or remove information you believe is inaccurate by contacting us at info@colonyits.com.
Retention
Service-related records are retained for the duration of the working relationship, plus one additional year for continuity purposes, plus four years thereafter for general compliance, billing, and accounting purposes.
Contact and marketing-related records are retained until a request for removal is made.
SMS Communications
We collect phone numbers solely for the purpose of direct communication between our authorized agents and individuals who have provided their contact information. SMS messages are used exclusively for one-on-one communication and are never sent in bulk.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Standard message and data rates may apply depending on your mobile carrier and plan. Message frequency may vary. By providing your phone number, you acknowledge that you may incur charges from your carrier for receiving SMS messages from us.
If you have consented to receive text messages from Colony IT Solutions, you may receive messages relating to prior conversations or inquiries.
You may opt in to receive SMS messages from Colony IT Solutions in the following ways:
- Verbally, during a conversation
- By requesting a text message in an email
- Providing consent on a form which asks specifically for SMS consent
You may opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. If you need assistance, you may reply to any of our SMS communications with “HELP” to receive guidance regarding consent or our communication policies. You may also contact us directly by emailing info@colonyits.com to request removal from our SMS consent list.
Changes to our privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
How to contact us
Email: info@colonyits.com
Phone: 508-504-2002 (Option #1)
Mail:
Colony IT Solutions
14 Tobey Rd Suite G141
Wareham, MA 02571